Britta Baumann

Britta Baumann

Job Title
Senior Director, Global Customer Experience
Company
Nearmap
Speaker Bio
Great customer experience drives growth, but the art and science lies in discerning which levers to pull, particularly when dealing with complexities and interdependencies. With Britta’s extensive career in B2B and B2C eCommerce, including 13 years at eBay and PayPal, she has class-experience, rigor and skill to set up successful programs and find effective, impact-enhancements.

Britta builds strong strategic frameworks and high-performing cross-functional teams to achieve optimal experiences that have the customer at heart. As Director of Customer Experience and Success at Nearmap, Britta has built and leads a far-reaching customer success program.

Britta will be speaking at